Why the plumber who answers first gets the job

A homeowner with water on the kitchen floor does not leave voicemails. They call the first plumber on the list, then the second, until someone picks up, and that is who gets the job. If you are under a sink when they call, you are not that plumber.

Where the calls go

The 7am caller before you have left the house. The 8pm caller after you have put the phone down. The lunchtime caller while you are explaining a quote to someone else. Each one is a job that went to whoever answered.

Four rings, then the agent

Workup Agent, the AI receptionist built by Micronetbd, picks up after four rings on your existing line, or first on a number we provision. It greets the caller with your company name, finds out what is wrong and where, how long it has been going on, whether the water is shut off, the address and the best number, and reads the number back.

Emergencies to you, live

Calls you define as urgent (active water, no water, sewage, a gas smell, no heat) are transferred live to your phone or the tech on call. A caller describing danger to a person is told to call 911. Everything else is a promised callback and a text to you within seconds with the job and the transcript.

What it costs

One flat monthly plan, not per minute or per call, so the busy week after a storm costs the same as a quiet one. Setup is a thirty-minute walkthrough with your service area, your hours and your rules for what counts as an emergency.